Introduction

The Hyderabad Electricity Supply Company (HESCO) has taken an important step in improving its consumer services by providing a wide range of online facilities. HESCO has streamlined its operations to tailor to the modern digital age. In this comprehensive guide, we will discover how consumers can access the HESCO Helpline. A valuable resource for addressing numerous electricity-related concerns.

HESCO Helpline Numbers & Email Addresses

In case of emergencies or complaints, HESCO consumers can reach out using the following contact options:

HESCO UAN (Universal Access Number)

To report issues or seek assistance, consumers can dial the HESCO UAN. P: (+92)22-9260161, 03372192753 ensuring quick access to support.

Email Addresses

HESCO also provides email addresses where consumers can send their queries or concerns for a quick response E: dmprhescohyd@gmail.com

HESCO Bill FAQs

Q1: How can a low voltage issue in the area be resolved?

If you are facing low voltage problems in your area, the solution lies in contacting the Sub-Divisional Officer (SDO), Executive Engineer (XEN), or Superintending Engineer (SE) responsible for your locality. They will investigate the issue and, if necessary, forward it to HESCO Headquarters for augmentation work.

Q2: What steps can be taken to extend the electricity load for commercial purposes?

HESCO facilitates the extension of electricity load for commercial purposes through a simple process:

To increase your electricity load, you will be required to deposit the difference in security between your sanctioned load and the applied load. Additionally, you will need to cover the following charges:

• The cost of materials required for the extension of the electricity load.
• If you received any subsidies or benefits during your initial capital connection, those must also be repaid.

Q3: What should be done when HESCO bills are issued in the name of the previous property owner?

If you find yourself receiving HESCO bills in the name of the previous property owner, the procedure for changing the name on the bill is identical to that prescribed for obtaining a new connection. Furthermore, this ensures that billing details are accurately updated to reflect the current property owner, avoiding any confusion or disputes.

Q4: What should be done if the new HESCO electricity meter appears to be running faster than the old one?

The perception that a new HESCO electricity meter runs faster than an old one often arises due to the proper functioning of the new meter. Over time, older meters may become slower or less accurate due to wear and tear, internal issues, or external factors. Therefore, the increased speed of a new meter is typically an indication of its accuracy and efficiency.

Q5: How can dangerous wires and poles near the doorway be removed to prevent accidents?

In situations where poles and electricity wires pose a safety hazard near doorways, it is essential to take action. These installations typically predate the construction of houses or buildings. To initiate the relocation of poles and wires, you must visit the Executive Engineer Operations of your area. Further, they will create a chart detailing the estimated cost of relocating the poles and wires, and this cost will be the responsibility of the applicant

Conclusion

HESCO is committed to providing efficient and reliable electricity services to its consumers by offering accessible channels for addressing concerns and seeking assistance. Further, by leveraging the HESCO Helpline and following the prescribed procedures, consumers can ensure a smooth and hassle-free experience with their electricity supply.